WHAT IS AN ESCAPE ROOM?
An escape room is a live entertainment experience in which a small group of people are locked in a mysterious room and must find clues, solve puzzles, and crack codes to attempt to escape in the time allotted.
WHO IS IT FOR?
Our escape rooms are popular for casual get-togethers with friends & family, gamers, date night, tourists, special events, birthday parties, bachelorette or bachelor parties, team building, and just for a reason to escape the house.
ARE WE REALLY GOING TO BE LOCKED IN A ROOM?
Yes and no. At our Escape Room in San Jose & Santa Clara, you will be metaphorically locked in a mysterious room, but for safety reasons the door is accessible all throughout the game if you need to leave. However, once you leave the room the game is over.
CAN I HAVE A PRIVATE ROOM?
Any escape room will be made private when a minimum of 6 tickets are purchased. If you arrive on the day of the event with more players, you can purchase additional tickets up to the room capacity. Please check your room capacity prior to reserving the private room. Everyone requires a ticket to enter the game.
WILL I BE JOINED BY PEOPLE I DON'T KNOW?
Yes, the escape room is open to anyone to book and to enjoy the experience with other players. Strangers upon entry will not feel that way once the game begins.
HOW IS THE GAME PLAYED?
You and your team work together to find clues, solve puzzles, and crack codes in an effort to unlock the door and escape in the time allotted. If you have not found the key and escaped the room in the time allotted, the game will end and the door will be unlocked.
HOW DO I BOOK AN ESCAPE ROOM?
Please select the bookings button via our website at www.beatthelock.com.
WHAT DOES AN ESCAPE ROOM COST?
Our escape rooms are $30 per person, plus a minor 4% processing fee. Everyone requires a ticket to enter the game.
HOW DO I PURCHASE A GIFT CERTIFICATE?
Gift cards are available for purchase online for our Escape Room in San Jose & Santa Clara. They are perfect for birthdays, special occasions, thank-you gifts, a family get-together, co-workers, holidays and stocking stuffers! Please visit our bookings page and click on the purchase gift card button. Select the voucher amount that you would like to purchase (e.g. $30/ticket, so if you purchase 8 = $240, and so on), and choose generic gift voucher so that the recipient can choose which room they would like to do at the time of redemption. After payment, you'll receive a voucher that you can print out and include in your own card, and/or you can email the voucher to them. The person receiving the gift (the customer) visits our web site to redeem the gift voucher and make a booking. If the price of the item is less than the value of the gift card, the customer can use the credit left for other bookings in the future.
WHEN SHOULD I ARRIVE FOR MY GAME?
We ask that you please arrive at least 15 minutes prior to your scheduled booking time in order to fill-out paperwork and listen to our tips and safety speech. If you arrive after the booking time on your ticket, we cannot allow you inside the room. This would be disruptive to the game in progress. No refunds will be offered for late arrivals or no-shows.
HOW MANY PEOPLE CAN PLAY?
Any number ranging from 4 - 14 people depending on the room capacity. Please check the maximum room capacity prior to booking. Keep in mind the smaller the group the harder the room will be to solve. The escape rate for The Spy Room is 45% based on 8+ adults. The escape rate for Secrets in the Attic is 35% based on 8+ adults. For larger parties, please contact us if you'd like to book two rooms for up to 25 people, or four rooms for up to 50 people. Please check out the team photos on Facebook at www.facebook.com/beatthelock to give you an idea of the varying group sizes and their escape times.
IS THERE AN AGE LIMIT FOR THE ADULT ESCAPE ROOMS?
Beat The Lock Escape Room games are enjoyed by all ages from children to grandparents. The games do not involve heavy lifting or physical exertion. This is a mental exercise adventure! Ages 13 and younger must be accompanied by an adult. Children under 6 are allowed only if you have booked a private room. A private room requires a purchase of 6 tickets. Children 12 and under are not allowed to wait unsupervised in our lobby. Participants 18 years and younger must have a waiver signed by their parent. Download waiver here.
CAN I BOOK FOR A GROUP OF CHILDREN?
Beat The Lock Escape Room is a fantastic activity for groups of children! We customize the clues for them so that they have a better chance of escaping! A minimum requirement of tickets must be booked for groups of children. At least one Adult must have purchased a ticket and also be in the room. The role of the Adult is to chaperone and to provide guidance when needed during the game. For more information, please reference our KIDS ESCAPE ROOM page. Participants 18 years and younger must have a waiver signed by their parent. Download waiver here.
HOW DO I BOOK A TEAM BUILDING EXPERIENCE?
The interactive challenge that Beat The Lock Escape Room poses is a perfect team building exercise which brings people together as they share in their accomplishment. Beat The Lock Escape Room in San Jose & Santa Clara foster collaboration, communication, and team work as these skills are vital to escaping the room. We offer customized events during the weekday that can accommodate escape rooms for large groups of 6 to100 people at our facility! Private and Corporate sessions are not available to purchase via the website, rather, to reserve please email us with preferred date and time at email@example.com. We respond to all email inquires same day, so please be sure to include your phone as a second form of contact. Availability changes daily so we encourage groups to reserve and book quickly. We look forward to creating an event that meets your needs!
WILL WE BE GIVEN ANY TIPS OR CLUES DURING THE GAME?
Yes. Our staff will provide a few hints along the way.
IS MY TICKET REFUNDABLE?
Unfortunately, all sales are final and tickets are non-refundable: no credit, no date or time changes for cancellations, late arrivals or no-shows. These are advanced ticket purchases for a specific date and time; similar to other ticket purchases made for concerts, plays, etc.
We ask that guests please arrive 15 minutes prior to their session time to hear the rules and introduction. For late arrivals, the room will still need to end on time since the room has to be re-set and ready for the next guests. We will do our best to get your game started quickly to allow you as much game time as possible.
DO YOU SELL GIFT CERTIFICATES OR VOUCHERS
Yes! They can be purchased at www.beatthelock.com when selecting the buy now button.
CAN WE PARTICIPATE WITHOUT A RESERVATION?
Reservations made online in advance are recommended to guarantee your preferred date and time. We can accommodate walk-in reservations at our San Jose location, based on availability. You can call us before you arrive to check availability, or you can make a reservation online in advance.
I HAVE MADE A MISTAKE DURING THE BOOKING PROCESS. WHAT SHOULD I DO?
Please follow the link in your confirmation e-mail to correct your booking.
WHAT IF WE HAVE BOOKED AN APPOINTMENT, BUT HAVE NOT RECEIVED A CONFIRMATION EMAIL?
Please email us at firstname.lastname@example.org.
ARE THERE OTHER ESCAPE ROOMS IN THE U.S.?
Yes, there are several escape rooms all over the world. CBS News: "Companies turn to escape rooms for teambuilding." CBS2 Tries to Escape The Room. Please email us at email@example.com.
An introduction to Escape Rooms by Extra Credits
Escape Rooms in San Jose & Santa Clara. Copyright Beat The Lock Productions, LLC. All rights reserved.